How long does the filter last?
It’s recommended to replace it for a new one every 2 months for optimum performance. The filter costs $12.95, that’s only $0.21 per day.
Does the fountain include a filter?
Yes, the fountain already includes a filter that will last for 2 months.
Where can I purchase filter replacements?
Replacements are always available on our website www.mylovelyfeline.com. We’ll send you a reminder email every 2 months right before your filter expires.
How about the pump?
The pump will last for 2 years. We make exhaustive quality controls to make sure it works perfectly, but if the pump for whatever reason loses power or stops working before the 2-year timeframe, we’ll replace it with a new one for free (no questions asked).
Can I let the fountain run all day?
Of course, our pump is designed to function 24/7. You can —and should— let it run all day and night.
Does it need to be plugged in?
Yes. However, since it has a USB connector and the pump doesn’t consume a lot of energy, you can use a portable power bank (the one used for smartphones) instead of your home’s power socket.
What if my cat/s don’t like drinking from it?
We are super confident in all our products, and we believe your cat/s will love it, however, if not, no problem! We will schedule a free pick up and send you a full refund ASAP. 100% hassle-free! How does that sound?
Does the fountain make noise?
The fountain is very silent. You’ll only hear the water flowing which is very relaxing and pleasant to hear.
Is the Magic Feline Fountain easy to clean?
Yup! The “rounded-apple” shape, is designed specifically for it to be easy to clean and maintain.
What are the dimensions of the Fountain?
Approx. 8.3 x 8.3 x 7.5 inches and it weighs 1.2 pounds.
How much water does it hold?
It holds 50 Oz (1.5 L).
How long is the cord?
The cord is approximately 47 inches.
What is the fountain made of?
The fountain is made of a premium non-toxic plastic, which is 100% BPA-Free and very resistant.
Does it grow mold easily?
Nope. The fountain and all of its parts are designed and built in a way that, if correctly cleaned—once a week is enough—won’t grow mold.
What are the accepted payment methods?
We accept VISA, Master Card, AMEX, Maestro, Shop Pay, Google Pay, Apple Pay and Paypal.